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Reinventing a Key Player in Digital Behavioral Health

Terra
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About the Project

In 2023, New Directions Behavioral Health and Tridiuum executed a merger that combined over 20 years of industry experience to form a major new player in healthcare. We partnered with them to launch a powerful new brand that connects people with the care they deserve.

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Our Team

Meet the people creating seamless healthcare experiences for patients.

NatKelner

Nat Kelner

Director of Digital

IsabelTeixeira_v2

Isabel Teixeira

Creative Project Lead

DanielBakare_v2

Daniel Bakare

Client Operations Lead

AndyBishop

Andy Bishop

Digital Marketing Manager

CaraGeser_v2

Cara Geser

Account Delivery Specialist

MishaJoshi_v2

Misha Joshi

Director of Content

ValerieDinsmore_v2

Valerie Dinsmore

Digital Content Manager

MariaDieste

María Dieste

Technology & Operations Manager

EstiRubio_v2

Esti Rubio

UX/UI Designer

EliPerez_v2

Eli Pérez

Backend Developer

AmaiaDelOlmo_v2

Amaia Del Olmo

Frontend Lead

Enhancing Care Through M&A

Uniting the two companies would only achieve their shared goal for higher-quality patient care if the new brand’s digital platform offered a seamless and resonant user experience. The final design does exactly that, as our team weaved together an ombre color palette and gentle animations to provide a reassuring and calming experience while subtly underscoring the merger. Additionally, the site pairs an intuitive UI to offer a clear path for patients to access essential documentation and with custom backend functionality that enables automated follow-ups and touchpoints.
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178,000

site visits in first six months

+48%

increase in inbound leads

An Amplified Brand Launch

To further support a successful execution of the merger, we turned our attention to advertising the new brand across all relevant digital channels. Our integrated launch campaign incorporated paid social, trade publications, organic PR, and other tactics to generate widespread awareness of both the new company name and its new mission.
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2.4M

campaign impressions

60

leads generated

Enabling Content Marketing

Following the launch, Lucet wanted to leverage their team of in-house physicians to maintain an active content marketing program. Terra designed a custom editorial strategy complete with easy-to-execute workflows and best practices that could be leveraged by non-marketers to produce written content for Lucet's blog and social channels.
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The Future of Behavioral Health

Now that Lucet has succeeded Tridiuum and New Directions as America's leading behavioral health provider, a team of Terra creatives and digital marketers is supercharging their sales pipeline and connecting patients with the healthcare they deserve through ongoing paid media and email marketing campaigns.

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